FAQ – Questions we are frequently asked

What can I do if my machine does not heat up and the red lamp is not illuminated?

Verify the power supply by checking that the green light …

What can I do if no coffee comes out of the brew group / the portafilter?
Please make sure the water tank is full. Perhaps air needs …

Why is there nothing but hot steam coming out of the portafilter?

Please ensure that the water tank is sufficiently filled with …

Why is water leaking out on the side of the portafilter?

Check that the portafilter is correctly positioned. Check the amount …

What should I do if I can’t get the portafilter into the right position?       

Make sure that there is not too much coffee …

What can I do if no steam comes out of the steam nozzle?

Perhaps the nozzle is blocked with milk residue. Unscrew the nozzle …

What can I do if steam is coming out of the boiler top? 

During the heating phase up to 0.5 bar it is possible that steam …

The crema of my espresso is too thin. What can I do?

As a rule, a thin espresso with little body, a stale, watery taste and without …

My espresso has a bitter taste. What can I do?

As a rule, a bitter espresso with a sharp taste, little flavour …

What amount of coffee powder should I use for preparing an espresso?

In order to prepare a perfect espresso, use approximately …

Why is it so difficult or not possible at all to push down the lever of my Cremina?

Perhaps there is too much coffee powder …

How often may I operate the lever for one espresso?

For a single espresso, you only need to operate the lever once. Proceed …

How can I release air from the electric pump myself?

When the machine has "run empty“, there might be air in the electric pump. In this case …

What do I need to know about using espresso powder?

Always use fresh coffee powder by grinding the coffee beans only …

Who can I contact if my Olympia Express Machine needs servicing or repairs?
Please contact an authorized Olympia Express customer …

Where can I purchase accessories or spare parts for my Olympia Express Machine?

You can obtain accessories for your …

How often do I have to service my Olympia Express Espresso Machine?

Depending on the hardness of your water, we suggest …

What do I have to be aware of when cleaning the machine?

Empty the drip tray regularly and in good time. Take great care …